Return Policy Overview
At Dignified Care 24/7 Limited, customer satisfaction is our top priority. We aim to provide products that meet the highest standards of quality and reliability. However, if for any reason you are not completely satisfied with your purchase, you may request a return or exchange within the specified return period mentioned in your invoice or product details. To be eligible for a return, products must be unused, in their original packaging, and accompanied by a valid proof of purchase.
Please note that certain items, such as custom-made, hygiene-related, or clearance products, may not be eligible for return unless they are found to be defective or damaged upon delivery. We recommend that all customers carefully review product descriptions before placing their orders to ensure that the selected items meet their needs.
Return Procedure and Approval
To initiate a return, customers must contact our support team via email at sale@dignifiedcarelimited.com with their order number, product details, and reason for return. Our team will review the request and provide return instructions, including the appropriate return address. Once your returned item is received and inspected, we will notify you about the approval or rejection of your return based on its condition and compliance with our return policy.
Customers are responsible for return shipping costs unless the return is due to an error or defect on our part. We recommend using a tracked delivery service when sending items back to ensure safe and documented delivery. Items returned without prior approval or proper documentation may not be accepted or processed.
Refunds, Replacements, and Exceptions
Once your return has been approved, refunds will be processed within a specific timeframe, typically within 7–10 business days. The refund will be issued using the original payment method. If an exchange or replacement is requested, we will dispatch the new item as soon as the returned product has been received and inspected. Partial refunds may be granted in cases where products show minor signs of use or are missing original packaging.
Dignified Care 24/7 Limited reserves the right to refuse returns that do not meet our policy requirements or appear to have been intentionally damaged or misused. We are committed to ensuring a fair and transparent return process, and our team will always work towards a solution that ensures customer satisfaction while maintaining product integrity.