Product Quality and Description
At Dignified Care 24/7 Limited, we take great pride in providing high-quality products that meet our clients’ expectations. Every item listed on our website or offered through wholesale supply is carefully sourced, inspected, and described as accurately as possible. However, slight variations in color, packaging, or design may occur due to manufacturing or supplier updates, and these differences will not affect the overall quality or performance of the product.
We make every effort to ensure that the information, specifications, and images displayed on our website are accurate and up to date. Nonetheless, Dignified Care 24/7 Limited reserves the right to modify product details, discontinue items, or update descriptions without prior notice. Customers are encouraged to verify specific details or compatibility before placing an order to ensure the products meet their intended use.
Orders, Pricing, and Payment Terms
All product orders placed with Dignified Care 24/7 Limited are subject to confirmation and availability. Prices provided at the time of purchase or quotation are exclusive of applicable taxes and delivery charges, unless stated otherwise. We reserve the right to adjust pricing due to changes in supplier costs, market conditions, or errors in published prices. Any such changes will be communicated before order confirmation.
Payments must be completed in accordance with the terms stated on the invoice or purchase agreement. We accept multiple forms of payment, including bank transfer and other approved methods. Orders will only be processed once full or agreed payment has been received. Late or incomplete payments may result in order cancellation, delayed dispatch, or additional charges.
Delivery, Returns, and Warranty
We strive to deliver all products promptly and in perfect condition. Delivery timelines depend on the location, availability, and type of order. Once goods are dispatched, the risk of loss or damage transfers to the customer. Dignified Care 24/7 Limited cannot be held responsible for delays caused by third-party couriers, customs, or other external factors beyond our control. Customers are advised to inspect all goods upon receipt and report any issues within the specified timeframe.
If a product is found to be defective or not as described, customers may request a return or replacement according to our return policy. Returned products must be unused, in their original packaging, and accompanied by proof of purchase. Certain items, including customized or special orders, may not qualify for return unless proven faulty. All products come with a standard warranty where applicable, covering manufacturing defects but excluding damage caused by misuse, mishandling, or normal wear and tear.