Welcome to Dignified Care 24/7 Limited. By accessing or using our website, services, or products, you agree to comply with and be bound by these General Terms and Conditions. Please read them carefully before proceeding. If you do not agree with any part of these terms, you should refrain from using our services or website.
Business Conduct
Dignified Care 24/7 Limited operates with the highest standards of integrity, transparency, and professionalism. We expect the same from our customers, suppliers, and partners. All communications, transactions, and agreements must be conducted in a fair and lawful manner.
Orders and Payments
All orders placed with Dignified Care 24/7 Limited are subject to acceptance and availability. Pricing is provided at the time of quotation or upon request and may vary depending on order size, location, and product type. Payments must be made according to the terms specified in the invoice or agreement. Late payments may result in additional charges or suspension of services.
Delivery and Shipping
We aim to ensure timely delivery of all orders. However, delivery times may vary depending on location, logistics, and supplier availability. Dignified Care 24/7 Limited shall not be held responsible for delays beyond our control. Once goods are dispatched, risk and ownership transfer to the buyer unless otherwise agreed.
Returns and Refunds
All return requests must be made within the specified period mentioned in the purchase agreement or invoice. Returned goods must be in their original packaging and unused condition. Refunds or replacements will only be processed after inspection and approval. Custom or special-order items are non-refundable unless defective.
Liability
Dignified Care 24/7 Limited shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our total liability shall not exceed the value of the order placed by the customer.
Confidentiality
All information exchanged between Dignified Care 24/7 Limited and its clients or suppliers will be treated as confidential and will not be shared with third parties without prior consent, except where required by law.
Intellectual Property
All content, materials, and branding displayed on our website including text, images, logos, and graphics are the property of Dignified Care 24/7 Limited and may not be copied, reproduced, or used without written permission.
Termination of Agreement
Dignified Care 24/7 Limited reserves the right to suspend or terminate any account, service, or agreement if a customer breaches these terms or engages in fraudulent or unethical practices.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Essex, England.