Delivery Process and Timelines
At Dignified Care 24/7 Limited, we aim to ensure a smooth and timely delivery experience for all our customers. Once an order is confirmed, our team begins processing it within the specified time frame, depending on product availability and order size. Delivery timelines may vary based on location, shipping method, and external factors such as weather or courier delays. Customers will receive an email or SMS notification once their order has been dispatched, along with tracking details where applicable.
Our goal is to deliver all products in perfect condition and within the estimated delivery window. While we strive to meet our promised timelines, unforeseen circumstances such as stock issues or courier disruptions may occasionally cause delays. In such cases, our customer support team will promptly update you regarding your order status and revised delivery schedule.
Shipping Charges and Methods
Shipping charges are calculated based on the delivery location, order weight, and chosen delivery method. Standard shipping rates apply unless otherwise stated during promotions or free delivery campaigns. Dignified Care 24/7 Limited works with trusted courier partners to ensure secure and efficient delivery of all products. For bulk or wholesale orders, special delivery arrangements can be made upon request.
We offer multiple delivery options, including standard, express, and next-day delivery (subject to availability). Customers are encouraged to review the delivery charges and estimated timelines before completing their purchase. International deliveries may be subject to additional fees, taxes, or customs duties, which are the responsibility of the buyer unless agreed otherwise.
Order Tracking, Delays, and Damages
Once dispatched, customers can track their orders using the tracking number provided via email or through our website. In case of delays, our team will make every effort to keep you informed and resolve the issue as quickly as possible. Dignified Care 24/7 Limited is not liable for delays caused by third-party courier services, customs clearance, or circumstances beyond our control.
If your order arrives damaged, incomplete, or incorrect, please contact our customer service team immediately within the specified timeframe mentioned in our return policy. We will investigate the issue and offer a suitable resolution, which may include a replacement, refund, or credit note. Your satisfaction is our top priority, and we take all delivery-related concerns seriously to maintain the trust and confidence of our customers.